Library Reference
Library Reference
I have worked at three positions providing reference assistance to patrons at a help desk. My current position is at the MERIT Library at the University of Wisconsin-Madison, and I previously worked at reference desks of the University of Wisconsin Memorial Library and the University of Kansas Watson Library.
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I have developed reference training materials and staff training sessions
At MERIT I have developed several advanced training modules for our student workers. I addition, I developed a mid-winter staff reference training. During this time we explored new tools, learned new technology troubleshooting skills, and reviewed the reference process.
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I have experience answering questions via chat, phone and walkup
At the University of Wisconsin, I have answered questions via chat, phone and in person. At the University of Kansas, I was the only undergraduate student asked to help test and staff a newly implemented chat service that served four separate Kansas libraries.
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At the University of Kansas, I served on a committee to help evaluate and expand KUinfo, a service that had recently been acquired and led by the Kansas Libraries.
The committee was a cross-departmental initiative and involved members of the libraries, admissions, student services, and other departments.
